Privacy — Urgences Québec: temps attente

Effective August 13, 2026. Updated September 1, 2026. iOS and Android app.

App covered: Urgences Québec: temps attente — the exact name on the Google Play and App Store listings (English store name: ER Wait Times Quebec Hospital). Android package: tools.handled.sante. iOS bundle: tools.handled.sante. The same team's website is called Boussole Santé.
Developer / publisher: arephan — the developer name shown on Google Play — that is Han Kim, a sole proprietorship registered in Quebec (NEQ 2274778242), Mont-Blanc, Quebec, Canada. Contact: sante.handled.tools.

This app is independent. It does not represent and is not affiliated with the Government of Quebec, the ministère de la Santé et des Services sociaux, or Santé Québec. The data it shows comes from the ministry's public datasets published on Données Québec: emergency rooms, clinic appointments, surgery waiting list.

The app has no accounts and collects no personal data. No ads, no third-party analytics.

The only sensitive permission is location, and even then: if you turn on "Near me", the distance math happens entirely on your phone. Your location is never sent to our servers or to anyone else. You can also just decline the permission, the app still works — you pick your region by hand instead.

Network-wise, the app downloads public ER crowding data from sante.handled.tools. Same source as the website: the ministère de la Santé et des Services sociaux, via Données Québec. Those requests carry no identifiers. As with any Internet connection the server sees an IP address go by; we don't log it.

Your favorites, chosen language and the last copy of the data (for offline mode) stay on the device. Deleting the app erases everything.

Questions? Go through sante.handled.tools.